Going the extra mile in confusing and uncertain times
Owning many different new vehicles and working in the automotive dealership industry for the last 15 years, from service to parts, and from sales to management with several brands – I can say I’ve seen it all! Most dealers do a great job servicing their customers but few go the extra mile…
During the most confusing and uncertain time (Covid-19) I decided I was going to trade my current vehicle for a Subaru BRZ while trying to reduce my existing bi-weekly payment in the process.
Amid the pandemic I knew I wasn’t going to be able to see, or test drive this vehicle and would have to go in to this with blind faith that a dealer I had never dealt with before was going to look after my best interests. This wasn’t like buying a pair of socks online… I was buying a car sight-unseen!
I made an inquiry online and immediately my inquiry was responded to by the General Manager Hernan. He was able to answer all my questions, review my criteria. After a couple exchanges of emails and a phone call we signed a deal digitally and like that I bought a car online… Very different experience from the “norm”. Three business days after signing the bill of sale my new vehicle was delivered to my workplace (3 hours west of Peterborough) and my trade was picked up by their driver. I immediately inspected the BRZ from bumper to bumper, inside and out and I was in shock… I had modest, if not medium to high expectations and I was delighted… No… BLOWN AWAY! This was better than I could’ve ever imagined! The vehicle was not only as promised but the deal I received was remarkable! My fiancee is now looking to buy another vehicle from Hernan herself and I would without hesitation buy from Peterborough Subaru again!!! Thank you Hernan and everyone at Peterborough Subaru
Friendly staff and great service
Just purchased a manual Crosstrek, love the vehicle. We own two in the family now from this dealership. I worked with Phillip Jolicoeur he got me everything I needed. Friendly staff great service! 10/10 would do again.
Couldn’t be happier with the experience
Today I bought my new car through Peterborough Subaru and had Liam (Fraser) as my sales rep. On Friday Liam helped me get a price on an ImprezaI was looking at and had it out for a test drive in no time. Afterwords we exchanged numbers in case a standard came across his lot that I could test drive.Today (Monday)I had pulled a complete 180 over the weekend and had chosen a different model and made a call in asking if I could talk numbers with him this afternoon. When I arrived the guys at Subaru already had my previous information as well as everything inquring about today. Their team took the time to go detail with me and answer all zillion questions I had.
Could not be more happy about my purchase and experience today.
Dedication and quality of service
Their service department worked so hard to eliminate a rattle in my forester. I can’t believe the dedication and quality of their service. Also Troy made leasing my forester a breeze! Thanks Peterborough Subaru!
Accommodating and wonderful to deal with
The young woman (Angela), in service was super accommodating and wonderful to deal with. Thank you. Worth coming to Peterborough Subaru to get my Subaru worked on.
Wasted no time at all
Just bought a car from this dealership this past week. Liam Fraser was great to work with, very friendly guy and always looking to make you happy. I had gone to other dealerships looking at cars and once I stepped in Subaru Peterborough it was a game changer. Liam was right there at the door to open and greet us as we came in. I was very particular of what I was looking for and Liam wasted no time at all, got me into a car to test drive and as soon as I came back he had another car waiting for me to test drive as well. Liam did an immaculate job, it was such a pleasure getting to work with him, 5 stars for Liam!